Q: How long until my order is ready?
A: My current processing time is 1-3 business days
Q: Where do you ship to?
A: Orders are accepted internationally, excluding the United Kingdom
Q: What happened to your U.K shipping?
A: Due to recent changes with U.K VAT collection and submission, I can no longer ship to the United Kingdom. If you are shopping from the U.K, please click here to visit my Etsy shop, where those fees are collected and submitted on my behalf
Q: How much is shipping?
A: Our current shipping options are as follows
- Canada - $3 flat rate (no tracking)
- USA - $4 flat rate (tracked)
- International - $5 flat rate (tracked)
- United Kingdom - at this time, I am unable to ship to the United Kingdom. If you would like to purchase my products from the UK, please click here to visit my Etsy shop!
Q: How do I pick the right size?!
A: Each item has a detailed size description. Please measure your pet with a soft measuring tape to ensure correct sizing. If you have any questions, or would like advice, please use the "contact me" page and I will be in touch as soon as possible!
Q: Do you take custom orders?
A: Yes! If you are looking for something specific, or something not on my website, please use the "contact me" page and I will respond shortly
Q: What should I do if I receive a faulty item?
A: Although very rare, sometimes things happen! If you receive any faulty items in your order please contact me to arrange a replacement
Q: What is your return policy?
A: Returns and exchanges are accepted. Please contact me within 7 days of receiving your order. Items must be in the original condition. Return shipping will be at the buyers expense. Custom orders, including pet ID tags, are a final sale due to the custom nature.